Before placing an order with us, you'll probably have some questions about our products and services.
Hopefully this will all be answered below - if not, then send us an email at firstname.lastname@example.org - and our team will be on hand to help you as swiftly as possible.
How long do I have to wait for delivery?
Our current lead time is up to 10 weeks from the date that your order is confirmed.
If/when this changes, it will be clearly displayed across our website.
We will call you at least a week before your delivery date to confirm the date and time with you.
Who are your beds suitable for?
We make beds for children aged 3+; however, high sleepers and upper bunks on bunk beds are suitable for children aged 6+, as per RoSPA Safety Regulations.
Are there weight restrictions for your beds?
Though our beds are made for children, they can take the weight of an adult up to 85kg.
We will be moving house. Can the beds be dismantled and reassembled?
We do not advise any of our customers to dismantle or assemble any of our beds themselves, and we cannot provide instructions on how to do this. Instead, we advise that you hire a professional joiner or get in touch with us on email@example.com and we can provide you with a quote for our services.
What is the warranty?
All of our beds come with a two year warranty. You can read more about this on our Terms and Conditions page.
Do you offer any payment plans or finance options?
We currently offer one payment option should you not want to pay in full upfront.
We can take a 50% deposit to secure your order and the remaining 50% will be sent to you via an invoice which will need to be paid once your bed is ready for delivery.
To find out more about this, please email us on firstname.lastname@example.org
Where do you deliver to?
We deliver to mainland UK only. This costs £90 and will be added to your order at the checkout.
Do your beds come with mattresses?
We can source a mattress for your bed but this will come with an additional charge.
What wood do you use?
We use furniture grade MDF; hand-painted with acrylic, water-based paints.
We use Trade Crown Paints on all of our beds.
Does the bed get fitted at the same time as delivery?
Yes, your bed will be delivered and fitted on the same day. Fitting times can vary depending on the bed but it will take approximately 2-3 hours.
Do you have a showroom?
No, we do not currently have a showroom.
Do you take cash payment?
No, we cannot accept cash payments as all funds must go through our electronic payment system. We currently accept all major debit and credit cards, including American Express, and PayPal payments.