Before placing an order with us, you'll probably have a lot questions about our products and services.
Hopefully this will all be answered below - if not, then please drop us an email via email@example.com - and our team will be on hand to help you as swiftly as possible.
How long do I have to wait for delivery?
Our current lead time is approximately 8 - 10 weeks. If/when this changes, it will be clearly displayed across our website.
We will call you at least a week before your delivery date to confirm the date and time with you.
Who are your beds suitable for?
We make beds for children aged 3+; however, high sleepers and upper bunks on bunk beds are suitable for children aged 6+, as per RoSPA.
Are there weight restrictions for your beds?
Though our beds are made for children, they can take the weight of an adult up to 85 kg.
We will be moving house. Can the beds be dismantled and reassembled?
This needs to be reviewed on a case by case basis, so please email us at firstname.lastname@example.org to find out how we can help you.
What is the warranty?
All of our beds come with a two year warranty. You can read more about this on our Terms and Conditions page.
Do you offer any payment plans or finance options?
We do not currently offer any finance options or payment plans; however, we can take a 50% deposit when you place your order and provide you with an invoice for the remaining balance to be paid once the bed is ready for delivery. In order to do this, you will need to place your order over the phone.
Please note, that this 50% deposit is only fully refundable up to seven days after placing your order.
Where do you deliver to?
We deliver throughout the UK and Ireland only. UK delivery costs £90 and for delivery to Ireland, it's £150.
Do your beds come with mattresses?
We do not currently supply mattresses, so you will need to source these elsewhere.
What wood do you use?
We use furniture grade MDF; hand-painted with acrylic, water-based paints.
Does the bed get fitted at the same time as delivery?
Yes, your bed will be delivered and fitted on the same day. Fitting times can vary depending on the bed but it will take approximately 2 hours.
Do you have a showroom?
No, we do not have a showroom.
Do you take cash payment?
No, we cannot accept cash payments as all funds must go through our electronic payment system. We currently accept all major debit and credit cards, including American Express, and PayPal payments.